Kiosks have now become commonplace and are an accepted form of interaction between a business and a customer.
More and more, customers are expecting to use a kiosk for availability checking and bookings, from airline flights to cinema ticket retrieval.
Using propirietary software, as developed by the Probooker Hotel Management System, a typical customer process-flow would be as follows:
- For Bookings made via the internet
- Customer makes their booking via your website which is then stored in the database of the PMS
- The customer is sent a confirmation of their booking by email and SMS
- The customer arrives at the hotel and can interact with the kiosk
- Customer either swipes their credit card or enters a booking PIN number to identify themselves
- Customers are given a door lock code or a doorcard/smartcard with which they can enter their room
- Customers are able to checkout automatically at the expiry tome of their booking
- For walk-Ins
- Customer checks live availability for their chosen period by interacting with the PMS via the kiosk
- Customers can pay at the kiosk with their choice of credit or debit card
- Customer are provided with a receipt for their purchase
- Customers are given a door lock code or a doorcard/smartcard with which they can enter their room
- Customers are able to checkout automatically at the expiry tome of their booking
Please contact us for more information on how a kiosk can help streamline your business processes.
